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Complaint handling

The Association handles complaints from the public through its Legal Practitioners Committee (LPC). The Law Association of Zambia (LAZ) Council, in accordance with the Law Association of Zambia Act, Chapter 31 of the Laws of Zambia, appoints Legal Practitioners Committee Members. Currently the Committee comprises of the following: -

Convenor - Mr. Vincent Malambo, SC., -Lusaka
Honorary Secretary (Midlands) - Mrs. Bubile Lungu Mupeso, - Lusaka
Honorary Secretary (Midlands) - Mrs. Nicola Ann Sharpe-Phiri, - Lusaka
Honorary Secretary (Copperbelt) - Mr. Malaro Nyirenda, - Ndola
Honorary Secretary (Copperbelt) - Mr. Samuel Twumasi, - Kitwe

Members: - Dr. J. B. Sakala, SC., - Ndola
- Prof. Patrick Mvunga, S.C., - Lusaka
- Mr. Silas Mambwe, - Lusaka
- Mrs. Mwila Mwaba Lamba, - Kitwe
- Mr. Kabesha Mulilo, - Kabwe
- Mr. John Kabuka, - Ndola
- Mrs. Lydia Chilumba, - Lusaka
- Mr. Charles Siamutwa

Administrative Assistant - Ms. Sipelile Mwilwa

What kind of complaints does the Committee handle?
The Committee deals with complaints of alleged professional misconduct against Legal Practitioners. Examples of professional misconduct cases among others are: -

  • Conflict of interest
  • Poor communication between the Practitioner and his client
  • Failing to account for monies received by the Practitioner on behalf of or from the client
  • Failing to execute or acting contrary to the clients instructions and not taking written instructions from clients causing misunderstanding between Practitioner and client.
  • Complaints on alleged unjustified bills for the services rendered not agreed upon by the parties prior to acting upon client’s instructions.
  • Failure by Practitioner to hand back files to client after withdrawal of instructions
  • Alleged harassment from Practitioners where refund of monies and deposits paid are requested for, when instructions are withdrawn by a client
  • Complaints against Practitioner in respect of alleged unprofessional language used to clients and fellow Practitioners
  • Complaints on costs awarded and out of pocket expenses

COMPLAINT HANDLING PROCEDURE
If you have a complaint, which borders on professional misconduct, you can lodge a formal-written complaint by way of an affidavit attaching all relevant documentation in support of your complaint addressed to the Honorary Secretary.

The Legal Practitioners Committee has a permanent office at the LAZ Secretariat in Lusaka with an Administrative Assistant attending to complaints. On the Copperbelt all complaints are to be lodged with the Honorary Secretary (Copperbelt), Mr. Samuel Twumasi of Kitwe Chambers. To lodge a complaint, there is a complaint-lodging fee of K50, 000.00.

If a Legal Practitioner is found to have misconducted himself or herself unprofessionally the Committee may suspend the Legal Practitioner and refer the matter to the LAZ Disciplinary Committee at the Ministry of Justice. The Disciplinary Committee consists of the following members: -

CHAIRMAN - Mr. Abyudi Shonga,Jnr.S.C., Attorney General
VICE CHAIRMAN - Mr. Mubanga Kondolo, S.C., Solicitor General
SECRETARY - Mr. Andrew Nkunika
MEMBERS: - Mr. Mwenya Lwatula, S.C
Mr. Michael Musonda
Mr. Newton Mubonda
Mrs. Majorie G. Johnson-Mwenda
Mrs. Abha Nayar Patel

Upon the LAZ Disciplinary Committee establishing a prima-facie case against a known Legal Practitioner, the Committee may impose sanctions they may deem fit such as admonish, censure, suspend and/or recommend to the Chief Justice to strike the Legal Practitioner off the Roll of Practitioners.





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